Privacy Policy

Our Policies

In order to protect our service providers, clients and community we have made a few changes to our salon policies. Please review them before your visit so you can help keep our environment healthy.

NEW - COVID SAFE PRACTICES

  • A face covering MUST be worn for the ENTIRETY of your service. Please put your mask on before entering the salon.

  • Food and drink is no longer allowed to be consumed during your appointment. The exception is a bottle of water for hydration.

  • To keep traffic down, service providers adjust their schedules based on pre-booked appointments. To ensure that we can accommodate your services please book at least 48 hours in advance.

  • We can only allow one client in the waiting area at a time. If you arrive for your appointment early and the space is in use you will have to wait outside or in your vehicle until space becomes available.

  • Please come for your appointments alone. Do not bring friends or family, (children and pets included) with you for your appointment unless arranged with salon beforehand. This includes “pop-in” visitors and food delivery services.

  • Once inside the salon, we ask that you remain in your service area for the duration of your service.

  • We ask that clients remain 6 feet apart from other service providers and clients while in the salon. Common areas, such as the patio, are off limits.

  • Only one client is allowed at the front desk area at a time. If there is a client cashing out already, please wait in your service area until the client has cleared to make your payment.

  • Upon entering the salon, all clients must answer a Covid questionnaire and sanitize their hands properly.

  • All clients will be required to fill out a new client form so we can ensure that your information is current in our system.

  • In an effort to limit the possibility of transmission, we ask that service providers and clients keep the talking to a minimum during service. This is true for all services but especially those which are face to face, such as lash extension services.

  • Any clients who are exhibiting symptoms of COVID-19 (fever, dry cough, difficulty breathing or shortness of breath) will be asked to leave the salon and may not return for 14 days or until they have taken a COVID-19 test which has come back negative. Please be honest about your symptoms during our health screening questionnaire.

  • Your service provider will also be wearing clean PPE for your appointment. This will include a face mask, shield and gloves. We have plexiglass barriers at the front desk as well as all hair and nail stations.

  • We have a mandatory disinfection period after each client where any used areas are thoroughly sanitized before allowing the next client to interact with the station.

CANCELLATIONS

  • Late cancellations (less than 24 hours notice) will be subject to a 50% penalty charge on the base cost of the services reserved. Please submit your cancellations HERE.

RESCHEUDULING

    • Appointments may be rescheduled to another day/service provider within 24 hours of the services start time or the will be subject to late cancellation penalties.

    • Rescheduling promotional or otherwise discounted services may result in a loss of that promotion or discount.

LATE SHOWS

  • No shows will be subject to the full cost prices of the services booked + 15% gratuity for each service provider who was reserved. This amount must be paid in full before additional services can be booked.

  • Clients who no show more than once will be required to pre-pay the base costs and 15% gratuities for any services they wish to book in the future.

WAIVERS AND INFORMATION COLLECTION

  • All new clients are required to fill out our NEW CLIENT INFORMATION FORM. This form will be used to ensure that your client profile is up-to-date. Please let us know if your phone number, email or other contact information changes.
    • Service waivers are signed before you have a specific service completed at our salon for the first time. These waivers contain important information regarding the service you are about to receive and must be signed by the client as well as the service provider. This waiver will be scanned and kept in your file. You can also fill out all waivers beforehand HERE.

PRICING AND PROMOTIONS

  • All pricing is subject to change without notice. Please refer to our service menu for the most current pricing and ongoing offers.

  • Promotional pricing/discounts CANNOT be stacked under any circumstances on the same service/product.

  • Senior stylists are exempt from any promotional service offers unless otherwise stated.

SERVICE REFUNDS

  • Lavishnails does not offer monetary refunds on services rendered. If you are unsatisfied with your service, please let us know immediately or contact us within 7 days of your service.

PRODUCT RETURNS

  • Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be exchanged for salon credit or another product pending management approval.

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